// M. MAHABOOB SUHAIL

Product Support Analyst & Strategy Portfolio

SUHAIL // PORTFOLIO

// PRODUCT CASE STUDIES & STRATEGY

PRODUCT THINKING PORTFOLIO.

A comprehensive collection of full-stack product platforms, growth teardowns, operational frameworks, and UX strategy blueprints.

Flagship SaaS Platform[Interactive Case Study]
Discovery Dojo — Product Discovery Platform

Discovery Dojo — Product Discovery Platform

// Gamified PM Learning & AI Interview Simulator

Full-stack product strategy, React 18 frontend architecture, and Firebase backend design for a 15-level product management learning experience.

User Research & JTBD[Notion Teardown]
WhatsApp Status JTBD

WhatsApp Status JTBD

// User Motivation & Behavioral Engagement Patterns

A Jobs-To-Be-Done user research analysis exploring social motivation, emotional engagement drivers, and feature opportunity spaces.

Growth & Retention[PDF Teardown]
Ola Ride Retention Strategy

Ola Ride Retention Strategy

// Habit Formation & Long-Term Engagement

A growth-focused product strategy exploring habit formation, ride retention loops, and driver-rider engagement mechanics.

Product Strategy[PDF Teardown]
YouTube Product Strategy

YouTube Product Strategy

// Recommendation Engine & Creator Monetization

Deep analysis of monetization, user segmentation, algorithmic recommendation systems, and creator retention opportunities.

Fintech Product[PDF Teardown]
CRED Product Teardown

CRED Product Teardown

// Gamification & Behavioral Psychology

A product teardown focused on gamification, behavioral reward coins, credit card payment funnels, and retention mechanics.

Product Operations[Strategic Teardown]
Healthcare SaaS Escalation Engine

Healthcare SaaS Escalation Engine

// Reducing Critical Ticket Backlog by 40%

Product operations breakdown analyzing high-volume customer escalations, root-cause tagging systems, and SLA recovery frameworks in healthcare SaaS.

Workflow Strategy[Process Blueprint]
Enterprise Customer Support Pipeline

Enterprise Customer Support Pipeline

// Scaling 700+ Monthly Technical Engagements

Workflow optimization and internal tooling specification for support engineers and account managers handling complex tier-3 technical inquiries.